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Learn more about our Protection Plans.This Plan is subject to the following terms and conditions: This Plan only covers product failure due to a manufacturing defect and does not extend to damage due to causes beyond our control, including, but not limited to, damage caused by misuse, abuse, unauthorized repairs or alterations made by you to the covered merchandise or acts of God. Upgrade your jewelry protection by purchasing Lifetime Protection Plan. *This includes the lab or and materials necessary to set the replacement diamond. Email us or talk to a Jewelry Consultant from your local Zales store for details. Repair charges* necessary to properly secure a diamond in its mounting can be covered under Zales' optional Lifetime Protection Plan. Repair charges necessary to properly secure a diamond in its mounting can be covered under Zales' optional Lifetime Protection Plan. This limited warranty does not cover colored gemstone jewelry or watches. Net purchase price refers to final price actually paid, excluding tax. Proof of purchase is required on items being returned or exchanged and on trade-ins. This Lifetime Diamond Commitment does not cover previously owned diamond jewelry, nor does it cover theft, mysterious disappearance, loss or damage other than that incurred in normal wear, and only diamonds in their original settings that have been inspected and repaired by Zales are covered by this limited warranty. Zales Lifetime Diamond Commitment limited warranty applies to all diamond rings, diamond earrings, diamond bracelets and diamond necklaces with a $200 threshold. *Natural diamonds can only be traded-in for natural diamonds and lab-created diamonds can only be traded-in for lab-created diamonds. Trade-ins of in-store and online purchases are accepted at most Zales locations. We guarantee that the item you trade will be valued for trade in at Zales at 100% of its original net purchase price. Colored gemstone jewelry items are not eligible for trade-in. Zales will gladly accept your Zales diamond* with a valid Zales receipt toward your next diamond jewelry purchase, provided the net purchase price of the new item is at least twice the price you paid for your original diamond purchase. Lifetime Guaranteed Diamond Trade-In Value When you bring your diamond to Zales for your semiannual inspections, a Zales Jewelry Consultant will give you an inspection receipt after your inspection to hold on until your next inspection. If you bought it in February, bring it in every August and February, etc. You may have your Zales diamond cleaned and inspected as often as you want, free of charge, for as long as you own it.įor example, if you buy your diamond in January, bring it in every July and January. This includes the lab or and materials necessary to set the replacement diamond. *Lab-created diamonds will be replaces with lab-created diamonds. To maintain your Lifetime Diamond Commitment limited warranty, you need only bring your diamond to Zales every six months for cleaning and inspection, along with your record-keeping card.
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In the event that the diamond cannot be replaced because of the uniqueness of the stone, setting or the damage that has been incurred to the mount or prongs, the sole remedy may be for us to replace the entire item with similar merchandise at no charge to you. We will replace the diamond* with one of similar value and quality at no charge to you. If your diamond becomes chipped or broken or is lost from its original setting during normal use, return the jewelry to any Zales, Gordon’s or Zales Outlet store.
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Your Lifetime Diamond Commitment Includes: Diamond Breakage Coverage With your diamond purchase of $200 or more, Zales presents its Lifetime Diamond Commitment. Zales wants to ensure that you'll enjoy the full beauty and brilliance of your diamond for a lifetime. Since Zales is The Diamond Store, our commitment to our guests is second to none.